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Patient Meeting - Wednesday 9th September 2015PPG

For various reasons there have been no patient meetings for a while, so with the support of the doctors we arranged an informal meeting to discuss how we can all "Prepare for Winter".

Manager Sally Graham introduced Dr Zoe Hutchinson who gave a short talk about how we can look after ourselves by keeping warm and safe in the cold weather.  She also discussed the importance of keeping over the counter medications in the house to treat common colds and flu like symptoms.  She emphasised the importance of appropriate use of anti-biotics and explained that over use of these important drugs not only has big cost implications but the bugs are also becoming resistant to the anti-biotics.  Dr Hutchinson recommended that everyone who is eligible to have a Flu Vaccination should do so and that the surgery will be holding Flu clinics on three Saturdays in October.

 Sally Graham then discussed various ways of communicating with patients including the Newsletter, electronic notice board and the website.  She also spoke about the online services available to patients and their carers.  It is possible to book appointments and request repeat prescriptions.  She also explained about the changes to proxy access for those who request repeat prescriptions on behalf of someone else.  Patients must register for online services, the forms are available from this website or dispensary.

Abigail King talked about the work of the Dispensary.  They deal with all of the repeat prescription requests whether they are posted, sent online or come from the local pharmacies.  Once the new prescription has been agreed and processed it is either (a) available for the patient to collect from the surgery to take to the pharmacy of their choice, (b) dispensed and the medication is available to collect from the surgery or (c) collected by the pharmacy of the patient's choice, processed and the medication made available to collect from their shop or delivered to their home.  Abigail explained that in order for a patient to be eligible to collect their medication from the surgery, they must live at least one mile away from a commercial pharmacy.

Dr Mick Bolina then explained some of the financial implications and benefits from the practice having an on site dispensary.  Some patients questioned the value of having both a surgery dispensary and a commercial pharmacy on the same site.  Dr Bolina then spoke at length about the funding of general practice and the services at St George's. 

Future meetings were discussed and a talk on First Aid was suggested as a topic.   

Annual Report - March 2015

 There has been no practice survey this year, but the Patient Group has met with the practice on several occasions and we have produced an Annual Report.  Included in the report is a summary on the actions from last year's report.

The report was shared with all of the members of the "virtual" group (patient's that have given the practice their email address) before it was published on the website.  If you would like to be included in the "virtual" group simply complete the contact us page (above), you too will then be kept up to date with practice news.

     Click here for a copy of the Annual Report.

 Annual General Meeting - Monday 7th July 2014PPG

The third Annual General Meeting of the St George’s Patient Group was held at the Medical Centre on Monday, 7th July 2014, as part of an Open Evening for all patients. Prior to the AGM, Dr John Jones, the lead GP for the Isle of Ely Clinical Commissioning Group, talked about how GPs are at the heart of the planning and purchasing of our local health services, and in particular, about the current procurement exercise for Older People's Services across the Cambridgeshire and Peterborough area.

The St George’s Patient Group started three years ago in July 2011 following an open letter in the Littleport Life magazine from Practice Manager, Gary Shepherd, inviting interested people to come together as a Patient Participation Group. Many of the original 2011 Committee members were in attendance at the 2014 AGM.

Kate Massey, as retiring Chair, presented the Patient Group Annual Report which described the main activities of the Patient Group over the past year but also current developments at the Practice and in the wider NHS. Elizabeth Wilkinson has been Vice-Chair of the Patient Group for the past 12 months. At the AGM, Elizabeth was nominated as the new Chair for 2014/15.

Click here for a copy of the Annual Report.


Next Meeting - Monday 7th July 2014

The next Patient Group Open Evening will be on Monday, July 7th 2014 at 6.30pm when Dr John Jones, the lead GP for the Isle of Ely Clinical Commissioning Group, will be coming to talk to us about how GPs are at the heart of the planning and purchasing of our local health services, in particular the current Older People's Programme.  Dr Jones' talk will be followed by the Patient Group Annual General Meeting.


Open Evening - Thursday 27th March 2014

The Patient Group held a successful Open Evening on March 27th 2014, attended by over 40 patients. The highlight of the evening was a presentation from Dr Mick Bolina on "A Day in the Life of a GP".  This gave us a real insight into the long hours of a typical GP day and the importance and complexity of clinical decisions and thought processes to achieve the correct diagnosis and treatment plan on each occasion.  As well as the daily patient consultations,GPs will also have home visits,"ward" rounds in nearby nursing homes, additional organisational management roles and local service commissioning responsibilities.  Everyone present learnt a lot more about what goes on behind the scenes in a Medical Centre and gained understanding and appreciation of the wide range of services that St George's provides.

Gary Shepherd, Practice Manager, followed with the results of the recent Patient Survey and talked about the Survey Action Plan and new developments for the forthcoming 12 months.

Survey Report March 2014

Thank you to everyone who completed a survey questionnaire.  The results have now been published in a report together with an action plan.   Click here for a copy of the report.  Click here for a copy of the PP DES report.


Patient Group at the Ely Schools Careers Event - 13th February 2014


The practice were recently asked to promote careers in the NHS at an event held at Ely College.  Patient Group members were there to meet and talk to over 300 pupils from local schools, explaining that the NHS offers a wide range of jobs and careers.  Pupils were able to use basic equipment to take blood pressure and manually calculate their BMI (body mass index) as well as complete a quiz and a word search.  A Health Promotion nurse was also present to educate the pupils to the dangers of smoking. 


Patient Group Update - 5th November 2013

The St George’s Patient Group has a small Committee of 12 active Patient Group members which meets every quarter and is responsible for the day to day running of the Patient Group. Please click here to download the minutes from our last Committee meeting on 9th September 2013.


Our future Committee meetings will be held at the Medical Centre on Monday evenings from 6.30pm on 9th December 2013, 10th March and 9th June 2014.   


At our September Patient Group Committee meeting we started to make plans for the next 12 months. This will include a programme of three open evenings for all patients in 2014 in April, July (which will double up as our Annual General Meeting) and in October 2014.


We want to open up our activities to a wider group of patients who may not have the time or inclination to sit on a Committee but would like to be involved at some level however small. In the past only the Committee members have been involved in the Working Groups but we are now inviting all Patient Group members to join in at any level they wish including the Working Groups.


At our Working Groups we undertake more detailed planning or discussion on specific topics. Currently we have two Working Groups which meet as necessary in between the quarterly Committee meetings. They are:


·         the Survey Working Group which assists the Practice with the development of the current Annual Practice Survey, its analysis, reporting of results and creation of an Action Plan for 2014/15 and

·         the Communications Working Group which has a very wide remit looking at all aspects of Patient Group communications, both internal and external, promoting the Patient Group and increasing membership, plus organising open events and displays. This working group will also have small task-groups creating the displays, publicity material and planning the open events.


We will set up additional working groups as required, for example, if specific issues arise from the Annual Survey responses. We might wish to look at these topics in more detail and then report back any findings to the quarterly Patient Group Committee.  Another potential area in the future will be when the Practice plans to refurbish the Waiting Room area. The Patient Group will set up a small working group to assist with ideas and recommendations from the patients’ perspective.  


If you would like to get involved in one of the Working Groups or in any of our other activities throughout the year, please get in touch using the Patient Group email -


Even if you do not feel you have the time to become a Committee member, you are very welcome to come along and observe our quarterly Committee meetings. However do email the Patient Group first so that we know to expect you and give us enough time to send you the agenda papers. The Committee also has links into other patient networks through the Isle of Ely Patients’ Forum and from that forum, into our local Clinical Commissioning Group for this part of Cambridgeshire. Through those links we receive a lot of information about wider NHS issues and new service developments.


Annual General Meeting - 15th July 2013


The second PPG Annual General Meeting was held on 15th July 2013 and was attended by approximately 30 patients and practice staff.  Sally Graham, Assistant Practice Manager, presented a “Virtual Tour of St George’s” highlighting the work of the large number of departments and services behind the scenes. 

The presentation led to lively discussion on a range of topics including new developments and services planned at the medical centre, the Summary Care Records initiative and computerised health care systems used locally and nationally, the Out-of-Hours Service, hospital discharge summaries, GP appointment systems and the new NHS structural changes from April 2013.

Please click here to download a full summary of the 2013 Annual General Meeting including the PPG Annual Report and the Election of Officers. 

As a patient-led group, TOGETHER WE CAN

  • Start to influence how local health services are provided and developed    
  • Act as a “critical friend” to the GP Practice about general concerns, representing patients’ views but also helping patients to understand the GP Practice perspective and some of the pressures the GP Practice may be facing
  • Provide practical support to the GP Practice, for example, by helping with health promotion events, displays and leaflets 

In 2013, we want to keep you more up-to-date with current GP Practice and PPG news.  We have a small Committee which runs the PPG by meeting every two months but more patients belong as Virtual Patient Group members, not meeting face-to-face like the Committee, but communicating by email or through the post.

We are always looking for new members both as committee members and as part of the Virtual Patient Group.  If you give us your contact details, we will keep you notified of news from the GP Practice, forthcoming events and opportunities to get involved.  Your details are kept securely for that purpose alone, in line with Data Protection principles. 

If you are happy for us to contact you occasionally by email please click the link below to open the sign-up form and complete all the fields.

complete the form Complete the Patient Group Sign-up Form Online

If you prefer, you can download the sign up form as a pdf document, print it out, complete it and return it to the practice.

download the pdf form Download the pdf version of our sign up form


We will be in touch shortly after we receive your form. Please note that no medical information or questions will be responded to.

Many thanks for your assistance


Any information you supply us will be used lawfully, in accordance with the Data Protection Act 1998. The Data Protection Act 1998 gives you the right to know what information is held about you and sets out rules to make sure that this information is handled properly.


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