St George’s Medical CentreLittleportCambs CB6 1JUCAPCCG.email@example.com, CB6 1JUTel: 01353 864100
Staff Training Dates for 2016:
The Surgery and Dispensary will close each month for staff training between 2pm and 4pm. Cover for EMERGENCIES ONLY will be provided by the Out of Hours service.
Thursday 16th June Tuesday 19th July Wednesday 17th August Thursday 22nd September Wednesday 19th October Thursday 17th November Tuesday 20th December
In June 2016 - 243 patients missed their appointment. That is 45 hours worth of appointment time wasted.
Most of our patients know that it can sometimes be difficult to get a routine appointment with a doctor or nurse.
The main reason for difficulty in booking a routine appointment is the problem of missed appointments, “Did Not Attend”. We do all accept that from time to time people can forget appointments.
A DNA is another patient’s denied appointment.
We have a number of nurses working in the practice and we want you to see someone who is qualified to deal with your problem.
Before you make your appointment CLICK HERE to make sure you are seeing an appropriately trained nurse for your problem. This will help us prepare for your visit.
We run all our surgeries by an appointment only system. Appointments can be booked by telephoning the surgery or attending in person. You can also book (or cancel) appointments online from here or via the link above or from our home page.
Each appointment is for 10 minutes. If you are booking an appointment for a complex problem or bringing someone with you to help you, please consider making a double appointment. You should also make a double appointment (twenty minutes for smear, travel vaccines or if you need two things done ie blood pressure and a blood test).
We offer some appointments two or three evenings a week, under the Extended Hours service.
Please do not book blood test appointments after 15:30 as the hospital transport will have left for the day and we have no other way of sending the specimens to the laboratory.
The online service is currently under review with a view to offering more options for booking appointments. If you cannot see the person you wish to book an appointment with, please telephone the surgery.
We will do our best to make sure you see the doctor of your choice but if they are not available you may see another doctor.
In a number of cases it might be worth considering an appointment with a practice nurse rather than a doctor. Practice nurses are qualified to deal with many conditions and you may be seen more quickly.
We now offer 'Choose and Book', a computerised system designed to give you more choice over where and when you are seen.
You will be offered a choice of hospitals and the opportunity to book your appointment from the surgery, by telephone or online at your own convenience.
You also have the chance to change or cancel it later if you need to. Further details about the system can be found here or on a leaflet available from the surgery.
If you can not keep or no longer need an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else. We are now operating a new SMS text service to remind you that you have an appointment and the telephone number to call if you can not attend.
Whilst we encourage our patients to come to the surgery, where we have more equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10:30am.
You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please be prepared to provide suitable details to enable the doctor to schedule the house calls.
Home Visits Policy
If you are unable to attend the surgery, you may also be visited at home by a community nurse, but only if you are referred to the service by your GP.
A Health Visitor will visit you at home if you have recently had a baby or if you are newly registered with us and have a child under five years.
The Clinics will be held from 9am to 12noon.
You will be able to book an appointment or just walk in on the day.
In 2017/18 the following people will be eligible for a Flu vaccine:-
Those aged 65 years and over
Those aged six months to under 65 in clinical risk groups
* Chest or breathing difficulties, including bronchitis or emphysema
* Heart problem,
* Kidney Disease
* Liver Disease
* Lowered immunity due to disease or treatment
* Stroke or TIA (transient ischaemic attack)
Those in long-stay residential care homes
Carers - follow the link to let us know that you are a Carer
Complete this Carers form online
Children's Flu Clinics
Children in the Clinical Risk Groups
This year more children will be offered flu vaccination in schools. However, we would advise that if a child has asthma, heart disease, diabetes or any of the other conditions that warrant a flu vaccination for personal medical reasons, they should have the vaccination done at the surgery.
Children aged 2, 3 and 4 years old
This year vaccination is available to all those aged two, three and four years old (but not five years or older).
Children will receive the vaccination in the form of a nasal spray and not an injection.
The vaccine is absorbed very quickly, so even if a child gets a runny rose or sneezes immediately after the spray, it is still likely to be effective.
Click here for a copy of the leaflet "Protecting Your Child Against Flu"
Please book an appointment for children
Click here to find out who should have the flu jab and why - Includes information for children and pregnant women.
Click here for more information about Flu - symptoms, treatment, vaccines etc
Shingles can be uncomfortable and for some people can be very painful and last a long time. A national immunisation programme offers people over the age of 70 a one-dose vaccination to help prevent shingles. There is also a catch-up programme being rolled out to those aged 70-79 years.
You become eligible for the vaccine on the first day of September after you've turned 70 and remain so until the last day of August the following year.
Unlike the flu jab, you'll only need to have the vaccination once and you can have it at any time of the year. You can have the shingles vaccine at the same time as the flu vaccination.
Visit NHS Choices or Shingles Aware for more information about the Shingles or the Shingles Vaccination.
You become eligible if you were born between:
02/09/1942 and 01/09/1945 - aged 70, 71 or 72 on 1st September 2015
02/09/1935 and 01/09/1937 - aged 78 or 79 on 1st September 2015
Once you reach you 80th birthday, you are no longer eligible.
02/09/1943 and 01/09/1944 - aged 70 on 1st September 2014
02/09/1935 and 01/09/1936 - aged 78 on 1st September 2014
02/09/1934 and 01/09/1935 - aged 79 on 1st September 2014
You do not require a doctor's sickness certificate for any illness lasting seven days or less. Your employer may however require you to complete a self-certification form (SC2) which is available from your employer or on the HMRC website.
If you are sick for more than seven days, your employer can ask you to give them some form of medical evidence to support payment of SSP (statutory sick pay).
It is up to your employer to decide whether you are incapable of work. A medical certificate, now called a 'Statement of Fitness for Work’ (see below) from your doctor is strong evidence that you are sick and would normally be accepted, unless there is evidence to prove otherwise.
You could also provide evidence from someone who is not a medical practitioner, e.g. a dentist. Your employer will decide whether or not this evidence is acceptable. If your employer has any doubts, they may still ask for a medical certificate from your GP.
The 'fit note' was introduced on 6 April 2010. With your employer's support, the note will help you return to work sooner by providing more information about the effects of your illness or injury.
For more information see the DirectGov website (where this information was sourced)
It is not practice policy to give sick notes to children for attending the surgery for minor illnesses.
Why is the surgery offering telephone appointments?>strong>
You have told us that sometimes you find it difficult to get the appointment you need, when you need it. We noticed that patients were being told by reception to call back the following day for an appointment. This only defers the problem to the next day and is often accompanied by unhappy patients having to call back the following day to be told the same thing. By offering telephone appointments and giving advice this way we can make sure that everyone is able speak to, or see, their doctor on the day that they call or on the day that they choose.
Many people don't need to come into the surgery to be seen at all; their problem can be dealt with by telephone. This gives your doctor more time to see those people that need appointment in the surgery. And, because your doctor is the one making the appointments, he or she can judge how much time you might need and give you a long or a short appointment. This helps appointments to run to time and means you’re more likely to be seen on time. We also know that when people make an appointment close to the date that they call, they are more likely to keep the appointment.
What if I do not have a telephone?
If you are unable to access a telephone you can come down to the surgery and wait to be seen. The Receptionist will add your name to the GP call back list and add a note to say that you are in the surgery.
I am hard of hearing and unable to communicate using the telephone.
If you are hard of hearing you are welcome to come down to the surgery to access your GP. You may have to wait a little while but the GP will endeavour to see you as soon as possible.
How do I access my GP of choice?
Please let the Receptionist know if you wish to access a particular GP and if possible you will be added to that GP's call-back list. Clearly, all GPs have leave, including half-days but if you would prefer to wait until a particular GP is available rather than speak to another GP on the same day just let the Receptionist know and they will make the necessary arrangements. For on-going problems that do not require urgent follow up we would advise that you wait and speak to the same GP where possible. Please let the receptionist know if you have previously seen a particular GP for your problem.
What if I do not wish to share brief details of my problem with the Receptionist
Any information provided to our Reception team is confidential but we understand that some patients may not wish to share even the briefest details. This will not prevent you from accessing your GP. Just tell the receptionist that you do not wish to give this information and your name will be added to the call-back list. The only reason we ask for brief details is to assist the GP in identifying any calls that may need to take priority for example a small child with a fever and a rash that could potentially be meningitis as opposed to an adult with flu like symptoms. Brief details can also assist the receptionist to direct the query to the right GP or nurse as they all have strengths in certain fields of medicine.
What if I am unable to wait in for a call-back?
Please let the Receptionist know if you are genuinely unable to wait around for a call-back and you will be offered the option of waiting on the line until the GP finishes the call they are on. Alternatively, the receptionist can add a note for the GP asking them to call you back at a particular time. We are happy to call you on your mobile if that is more convenient for you.
What if I am unable to take private calls?
If you are able to take a private call at some point in the day let the Receptionist know what time that is so the doctor can ring you then. If you are unable to take private calls at all just tell let your doctor know and they will book you a mutually convenient face to face appointment.
Are telephone appointments safe?
During your call with the doctor, he or she will ask questions to help them make a decision about whether you need to be seen in person or not. For example, if your doctor needs to look at something or examine you, you will be asked to come into the surgery for the appointment. If your doctor thinks you need to be seen, he or she will always ask you to come in to the surgery. The doctor will often ask questions to rule out dangerous illnesses and from these questions they will be able to prioritize the advice or appointment.
What if the doctor doesn’t offer me a face to face consultation but I am dissatisfied with this outcome?
If you are not happy with the type of appointment that is offered please let your GP know and they will reconsider. Similarly, if you put the telephone down but feel you have unanswered questions or generally feel unhappy with the outcome please ring back and ask to speak to your doctor again.
What if I am unable to attend a face to face consultation during normal opening hours?
The Practice does offer evening appointments from 6.30 onward on Tuesday, Wednesday, and Thursdays for the Nurse Practitioners who prescribe as well as some of the GPs. However, because you are booking your appointment direct with the GP you can agree a mutually convenient date and time for your appointment and may be offered more flexibility than the Receptionist would be able to offer.
Can I still book an appointment for next week or next month?
You can still book your appointments in advance via reception or online. When speaking to the GP you can book your appointment at a mutually convenient date and time 2-3 weeks in advance.
Will I be seen quicker if I come into the surgery?
Unless your problem is an emergency, you won’t be seen more quickly if you come into the surgery to make an appointment. The receptionist will ask for your contact details and add your name to the doctor's call-back list.
The doctor will then call you back in order of clinical priority. You will also be given the option to sit and wait for the doctor to see you. However, your wait may be very lengthy as the doctor will still see patients in the order that they feel is most clinically urgent. Receptionists will be unable to advise you how long your wait will be as this completely depends upon how many patients are on the doctor's call-back list, and the nature of their presenting complaint. The doctor might also be visiting a patient on an urgent visit and often these can take longer than 30 minutes.
What do I do if I need an emergency appointment?
Telephone the main surgery number and tell the receptionist that your health problem is urgent. He or she will put you straight through to a doctor if one is free. If all of the doctors are busy, the receptionist will make sure that a doctor calls you back as soon as they can.
St George's consultation rooms are all ground floor and are accessible. There is a ramp and wide automatic sliding doors to allow for wheelchair access.
A wheelchair is available for use at the surgery; please ask at reception if this is needed.
There is no hearing loop.
We are able to arrange sign language interpreters for deaf and hearing impaired patients, and happy to work with speech-to-text services.
Information can be provided in different formats and languages if required.
We are very keen that St George's is accessible to everyone, and we are happy to consider requests to make reasonable adjustments.
If you have a particular communication need, or any other accessibility requirement, please ask at reception or contact the practice management team, and we'll do our best to help.
We'd also like to hear from you if you have comments about the accessibility of our website or any other accessibility aspects of St George's.
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