In June 2016 - 243 patients missed their appointment. That is 45 hours worth of appointment time wasted.
Most of our patients know that it can sometimes be difficult to get a routine appointment with a doctor or nurse.
The main reason for difficulty in booking a routine appointment is the problem of missed appointments, “Did Not Attend”. We do all accept that from time to time people can forget appointments.
A DNA is another patient’s denied appointment.
- An increase in the waiting time for appointments
- Frustration for both staff and patients
- A waste of resources
For information on how to Register for Online Services click on Online Services under Quick Links.
We have a number of nurses working in the practice and we want you to see someone who is qualified to deal with your problem.
Before you make your appointment CLICK HERE to make sure you are seeing an appropriately trained nurse for your problem. This will help us prepare for your visit.
We run all our surgeries by an appointment only system. Appointments can be booked by telephoning the surgery or attending in person. You can also book (or cancel) appointments online from here or via the link above or from our home page.
Each appointment is for 10 minutes. If you are booking an appointment for a complex problem or bringing someone with you to help you, please consider making a double appointment. You should also make a double appointment (twenty minutes for smear, travel vaccines or if you need two things done ie blood pressure and a blood test).
We offer some appointments two or three evenings a week, under the Extended Hours service.
Please do not book blood test appointments after 15:30 as the hospital transport will have left for the day and we have no other way of sending the specimens to the laboratory.
The online service is currently under review with a view to offering more options for booking appointments. If you cannot see the person you wish to book an appointment with, please telephone the surgery.
We will do our best to make sure you see the doctor of your choice but if they are not available you may see another doctor.
In a number of cases it might be worth considering an appointment with a practice nurse rather than a doctor. Practice nurses are qualified to deal with many conditions and you may be seen more quickly.
Referrals - Choose & Book
We now offer 'Choose and Book', a computerised system designed to give you more choice over where and when you are seen.
You will be offered a choice of hospitals and the opportunity to book your appointment from the surgery, by telephone or online at your own convenience.
You also have the chance to change or cancel it later if you need to. Further details about the system can be found here or on a leaflet available from the surgery.
If you can not keep or no longer need an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else. We are now operating a new SMS text service to remind you that you have an appointment and the telephone number to call if you can not attend.